AGCO Fines theScore.Bet C$200,000 Over Cash-Out Offers It Did Not Honour

The Alcohol and Gaming Commission of Ontario (AGCO) has issued a C$200,000 monetary penalty against Score Media and Gaming Inc., operator of theScore.Bet, over two cash-out offers on a single parlay that the operator presented to a player but did not honour. The regulator announced the penalty on 6 October 2026 and said it was the maximum monetary penalty available. Level.casino reads the AGCO’s “$” figures as Canadian dollars.

What the AGCO says happened

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The enforcement action relates to a C$1,000 multi-leg parlay placed on 14 March 2025, on NHL, NBA and NCAA basketball games played that day. The potential payout was more than C$1 million if every selection won.

After all but one of the legs had won, theScore presented the player with a cash-out offer of approximately C$380,000, according to the AGCO. The player accepted immediately, but theScore rejected the transaction during automated verification after the odds changed. Four minutes later it presented a second offer of almost C$100,000, which the player also accepted immediately and which was also not honoured. The bet ultimately settled as a loss and the player received no payout.

The AGCO’s release does not say why the second offer was not honoured, and it does not name the player.

The standard and the allegation

The Registrar found that neither cash-out offer was achievable as presented to the player. The AGCO’s action relies on Standard 4.07 of the Registrar’s Standards for Internet Gaming, which requires that information given to players before and during play does not mislead them or misrepresent games, including by describing outcomes, prizes or features that cannot be achieved.

The AGCO release says theScore is alleged to have failed to comply with section 3.8 of the Gaming Control Act, 1992 and the cited Standard 4.07 provision. The operator can request a hearing before the Licence Appeal Tribunal within 15 days.

Appeal rights and what the penalty does not settle

An operator served with an Order of Monetary Penalty can request a hearing before the Licence Appeal Tribunal within 15 days. The tribunal is part of Tribunals Ontario and independent of the AGCO. We found no public statement from Score Media and Gaming or its parent, and we have not seen whether a hearing has been requested.

The AGCO said its enforcement addresses operator conduct and is separate from any other avenues players have to resolve individual disputes. Operators remain responsible for handling player complaints under Ontario and Canadian law. The release does not say whether the player pursued a complaint or received any payment.

Why it matters

The AGCO’s finding turns on what the player was shown, not on the operator’s verification system as such. The release sets out no technical rules for how operators must handle odds changes between a cash-out offer and its acceptance, so the case does not by itself define one. AGCO chief executive and registrar Karin Schnarr said operators must make sure the gaming opportunities they present are accurate and can be honoured as described, and that the maximum penalty was meant to show these expectations are not optional.

It follows an earlier penalty against the same operator. In October 2025 the regulator issued a C$105,000 penalty against Score Media and Gaming over alleged failures to address a patron’s high-risk gambling, a separate matter.